We offer complete support for your online shopping experience! From help with orders, payments, Refund and Return Policy ,sizing to technical support for account issues or website glitches — our team is here to assist you via live chat, email, or WhatsApp. Fast, friendly, and always ready to help!
Why did I only receive part of my order?
Sometimes, items in your order may be shipped separately due to stock availability or different warehouse locations. Don’t worry—any remaining items are on the way and you’ll receive a separate tracking update as soon as they ship.
What do I do if my order is damaged?
If your order arrives damaged, please contact us within 48 hours of delivery. Send us your order number, a brief description, and clear photos of the damaged item. We’ll review your request and offer a replacement or refund as quickly as possible.
Can I exchange my order?
Yes, you can exchange your order within 7 days of delivery. Items must be unused, in original packaging, and with all tags attached. To start an exchange, please contact our support team with your order number.
My discount code isn't working what do i do? Can I expedite my shipping?
Double-check the code for any typos and ensure it hasn’t expired. If you’re still having trouble, contact our support team for help.
Yes! At checkout, choose an express shipping option if available. For urgent orders, reach out to us directly for assistance.
What sizes are available?
We offer a wide range of sizes from XS to XXL (and plus sizes where applicable). Each product page includes a detailed size chart to help you choose the best fit.
How do I know what size will fit me?
Check our size guide available on each product page. You can compare your body measurements with the chart to find your ideal fit.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location and will be shown at checkout.
How long will it take to receive my order?
Orders are usually processed in Pakistan within 1-3 business days. Delivery typically takes 5–10 business days, depending on your location and chosen shipping method.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your package in real-time.
What is your return and exchange policy?
We accept returns within 7–14 days of delivery. Items must be unworn, unwashed, and in original condition. You can request an exchange or refund by contacting our support team.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your address, and receive special offers.
How can I contact customer service?
You can reach us via our Contact Us page, live chat, email at pehanlofashion@gmail.com, or through our WhatsApp support during business hours.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Cash on Delivery (where available), and various local payment options depending on your region.
Do you offer wholesale or bulk discounts?
Yes, we provide special pricing for bulk or wholesale orders. Please contact us directly at pehanlofashion@gmail.com for details.